General Data Protection Regulation (GDPR) Compliance

Last Updated: March 3, 2025

Silashen is committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR). This policy explains how we collect, use, store, and protect your personal information when you use our educational platform.

1. Data Controller

Silashen operates as the data controller for personal information collected through our platform. You can contact us at:

• Email: support@silashen.com
• Phone: +380682841727
• Address: Kyivs'ka St, 36, Rivne, Rivne Oblast, Ukraine, 33027

2. Legal Basis for Processing

We process your personal data under the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for the performance of a contract with you
• Legal Obligation: Processing is necessary to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party

3. Personal Data We Collect

3.1 Information You Provide

• Account registration data including name, email address, and password
• Profile information such as educational background and learning preferences
• Payment and billing information for course enrollment
• Communication data when you contact our support team
• Course completion records and assessment results

3.2 Information We Collect Automatically

• Device information including IP address, browser type, and operating system
• Usage data such as pages visited, time spent on platform, and interaction patterns
• Learning progress and engagement metrics
• Cookies and similar tracking technologies

4. How We Use Your Personal Data

We process your personal information for the following purposes:

• Providing access to educational courses and learning materials
• Creating and managing your user account
• Processing payments and maintaining billing records
• Communicating course updates, announcements, and support responses
• Personalizing your learning experience and recommending relevant content
• Analyzing platform performance and improving our services
• Ensuring platform security and preventing fraud
• Complying with legal obligations and enforcing our terms

5. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors who assist with hosting, payment processing, analytics, and customer support
• Educational Partners: Institutions or instructors delivering course content, with your consent
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal data to third parties.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules for intra-organizational transfers

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

7.1 Right of Access

You can request confirmation of whether we process your personal data and obtain a copy of that data.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data.

7.3 Right to Erasure

You can request deletion of your personal data under certain circumstances, including when data is no longer necessary for its original purpose.

7.4 Right to Restriction of Processing

You can request limitation on how we use your data in specific situations.

7.5 Right to Data Portability

You can request your personal data in a structured, commonly used, and machine-readable format.

7.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

7.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time.

7.8 Right to Lodge a Complaint

You can file a complaint with your local data protection authority if you believe your rights have been violated.

8. Exercising Your Rights

To exercise any of your rights, please contact us at support@silashen.com. We will respond to your request within one month, though this period may be extended by two additional months for complex requests.

We may request additional information to verify your identity before processing your request.

9. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods vary based on:

• Active account status and ongoing service provision
• Legal, regulatory, or contractual obligations
• Legitimate business interests such as fraud prevention
• Resolution of disputes and enforcement of agreements

When data is no longer needed, we securely delete or anonymize it.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

11. Automated Decision-Making

We may use automated processing to personalize learning recommendations and assess course progress. You have the right to:

• Obtain human intervention in automated decisions
• Express your point of view regarding automated processing
• Contest decisions made solely by automated means

12. Children's Privacy

Our platform is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

13. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.

14. Changes to This Policy

We may update this GDPR policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through email or prominent notice on our platform. The updated policy becomes effective upon posting.

15. Contact Information

For questions, concerns, or requests regarding this GDPR policy or our data practices, please contact:

Silashen Data Protection
Email: support@silashen.com
Phone: +380682841727
Address: Kyivs'ka St, 36, Rivne, Rivne Oblast, Ukraine, 33027

16. Supervisory Authority

If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not adequately addressed your concerns.